Privacy Policy

Strategic Solutions by Jeanette Moss ("Strategic Solutions," "we," "us") operates LivingTrack, a private membership platform for personal wellness tracking, and Elle, an AI coaching companion built into the platform. This Privacy Policy explains what information we collect, how we use it, who processes it on our behalf, and the choices you have.

When you create an account and use LivingTrack, we collect and store:

• Account information: your email address, display name, and sign-in credentials (passwords are stored only in encrypted form by our authentication provider and are never readable by us).
• Wellness and tracking data you enter: food journal entries and meals, macro results, water intake, workouts, body measurements (such as weight, waist, and neck), goals, habits, journal entries, medications and supplements, grocery lists, and daily targets.
• Images you upload: progress photos, nutrition-app screenshots (such as MyFitnessPal), and images you attach in Elle conversations. These are stored in private storage accessible only to your account.
• Elle conversations: your text conversations with Elle and transcripts of voice conversations, saved so you can revisit past chats. Voice audio itself is streamed live and is not stored as recordings.
• Calendar and reminders: calendar events, reminder times, and push-notification device subscriptions if you enable phone reminders.
• Billing information: your subscription status and billing dates. Payment card details are collected and held by our payment processor (Stripe) and are never stored on our servers.
• AI usage records: numeric usage counts only (such as token counts, audio seconds, and estimated cost). These records never contain the content of your conversations.

We use your information to:

• Provide and personalize your LivingTrack trackers and dashboards.
• Allow Elle to recognize you and respond using your own tracking history — Elle reads only your data, never another customer's.
• Process your subscription, cancellations, and refunds.
• Deliver calendar reminders and phone notifications you choose to enable.
• Monitor aggregate, numbers-only AI usage to operate and budget the service.

We do not sell your personal information.

Elle is powered by artificial intelligence models accessed through our AI gateway provider. To respond to you, the following is sent to the AI model during a conversation:

• Your conversation text and, for voice, your live audio stream.
• A context summary built from your own data (for example, recent journal entries, measurements, and progress-photo dates) so Elle can personalize responses.
• Images you attach, when the feature requires reading them (for example, extracting macro numbers from a nutrition screenshot).

Progress photos are never sent to the AI for analysis — by design, Elle does not view, analyze, or comment on your body or appearance. Provider-side storage is disabled on the voice path.

We rely on the following categories of service providers to operate LivingTrack:

• Cloud hosting, database, and file storage — stores all of your account and tracking data.
• AI gateway and AI model provider — processes Elle conversations, voice, and uploaded screenshots as described above.
• Payment processor (Stripe) — handles checkout, subscription billing, cancellations, and refunds. Stripe receives your payment details and limited identifiers (such as your account ID and any referral code used at signup).
• Reminder scheduling service (Upstash QStash) — receives only a reminder ID and scheduled time; no health content.
• Your browser's push notification service (Apple, Google, or Mozilla, depending on your device) — delivers reminder notifications. By default these show a generic message; event titles appear only if you enable that option.

• Your data is isolated at the database level: every customer can access only their own records, and access additionally requires an active membership.
• Elle acts strictly within your own permissions and can never see another customer's data.
• Payment and reminder callbacks are cryptographically verified so forged requests are rejected.
• Your images are stored in private storage and are not publicly accessible.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep your information while your account exists. Canceling a subscription ends your access but preserves your tracking history and Elle conversations, so nothing is lost if you return. You may delete individual records yourself at any time, or request full account deletion as described below.

• Correct or delete individual records: use the on-screen edit/delete controls, or simply ask Elle in conversation.
• Access, export, or delete your account: email us at hello@strategicsolutionsbyjeanettemoss.com with your request. We will confirm your identity before acting. Account deletion removes your profile, tracking history, conversations, and stored images.
• Notifications: you can turn phone reminders off at any time in your reminder settings.

LivingTrack is intended for adults. We do not knowingly collect information from children under 18.

If we change this policy, we will update the date above. Continued use of LivingTrack after a change means you accept the updated policy.

Questions about this policy or your information: hello@strategicsolutionsbyjeanettemoss.com